Customer Relationship Management

Al Mojil Drug Company is committed to increase the level of Customer satisfaction by adopting new methodology called CRM.

What is Customer Relationship Management? Customer Relationship Management (or CRM) is a phrase that describes how your business interacts with your customers.

Most people think of CRM as a system to capture information about your customers. However, that is only a part of the picture. CRM involves using technology to gather the intelligence you need to provide improved support and services to your customers. In other words, CRM is also about what you do with that information to better meet the needs of your existing customers and identify new customers, resulting in higher profits for you.